Program Overview
IT Support Professionals have a fundamental understanding of computer hardware, operating systems, computer application software, networking technologies and protocols. They regularly work with web browsers, identifying security risks, troubleshooting errors and system maintenance. Common job titles include IT Support Specialist, Technical Specialist, Help Desk Specialist, Network Support Technicians, Desktop Support Analyst, Sales and even Marketing Professionals.
Program Length
10 Weeks
What does an IT Support Professional do?
- Maintain, support and work efficiently with computers
- Understand the fundamentals of computer technology, networking and IT security
- Set up basic security, software updates and wireless devices
- Identify hardware, peripheral, networking and security components
- Know how to perform proper computer safety procedures and best practices
What You'll Learn
- Hardware and software troubleshooting
- System maintenance
- Network configuration
- Security
- Web browser support
- Identifying security risks
- Supporting IT infrastructure.
BSC + FocusQuest
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